Before this goes live, three blanks need filling: [ENTITY NAME], [MAILING ADDRESS] and [SUPPORT EMAIL]. This draft has not been reviewed by a lawyer — have one read it, particularly the liability and arbitration sections, before you take real customers or real money.
1. The deal, in plain words
These terms are the agreement between you and us about your use of 10-4 Hauler. By creating an account or using the app, you are agreeing to them. If you do not agree, do not use it.
The two things worth understanding before anything else:
- 10-4 Hauler is a calculator and a filing cabinet, not an accountant. It works from the numbers you type in. If a rate is entered wrong, the profit will be wrong, and the app has no way of knowing.
- The renewal reminders are a convenience, not compliance. Keeping your registration, inspections, insurance, CDLs and medical cards current is your job and your legal duty, not ours.
2. Who we are, and who you are
"We" and "10-4 Hauler" mean [ENTITY NAME], a business operating from South Carolina. 10-4 Hauler is software for small trucking companies and owner-operators — long haul, last mile, dump and aggregate. "You" means the person or business using the app.
You must be at least 18 and able to enter a contract. If you are using 10-4 Hauler for a company, you are confirming you have the authority to accept these terms on that company's behalf.
3. Your account
You can use much of 10-4 Hauler without an account, with your records kept only on your own device. An account is what lets your records follow you between devices.
Keep your sign-in to yourself. You are responsible for what happens under your account, including anything done by people you share it with. Tell us at [SUPPORT EMAIL] if you think someone else has got in.
One account is for one business. Do not resell access or share a single account across separate companies — that is what the Fleet plan and, in time, driver logins are for.
4. Plans, payment and cancelling
10-4 Hauler is offered on three plans. What each includes, and what each costs, is shown in the app and may change over time.
| Plan | Price | Trucks |
|---|---|---|
| Solo | 30 days free, then $5 a month | 1 |
| Pro | $19 a month | Up to 2 |
| Fleet | $49 a month, then $8 per extra truck | Up to 20 |
Right now, nobody is being charged. Card payments are not switched on. Paid plans are being set up by hand while we get started. The terms in this section describe how billing will work once it is running.
The 30-day trial
Every new account gets 30 days from the day you sign up, at no charge and with no card taken up front. Because we hold no card, nothing can be charged when the trial ends and you will never get a surprise bill from us. When the 30 days are up we will ask you to start a plan; until you do, your records are not deleted, and you can still sign in, read them and export them.
The trial is one per customer. We may vary its length for particular people, and if we shorten it generally we will not do so for anyone already part-way through one.
When billing starts
- Paid plans are billed in advance, monthly or yearly, and renew automatically until you cancel.
- You can cancel any time from your account. Cancelling stops the next charge; it does not refund the period you are in. You keep the paid features until that period ends.
- Fees are exclusive of any sales or use tax, which we will add where the law requires it.
- If a payment fails, we will try again and let you know. If it keeps failing, the account is put on hold — your records are not deleted for non-payment, and you can still sign in, read them and export them. Adding new records resumes when you are current.
- We can change prices, but not without telling you at least 30 days beforehand. A price change never applies to a period you have already paid for.
Using it without an account
You can use 10-4 Hauler on a single device without an account and without paying us anything, with your records kept in that browser. A paid plan is what adds an account, records saved across your devices, and the features listed for that plan. We may change what each plan includes as the product develops, with notice in the app.
5. Your records belong to you
Everything you enter is yours. We claim no ownership of it. You give us only the permission we need to store it, process it and show it back to you — and to your own users if you invite them — so the app can do its job. That permission ends when you delete the records or close your account.
You are responsible for having the right to enter information about other people, such as your drivers, and for telling them it is in a system you use.
Keep your own backups. The app will hand you a complete backup file any time you ask. We back up our systems, but we do not promise to be able to recover your records, and a backup of your own is the only thing that makes you truly safe.
6. What you agree not to do
- Break the law with it, or use it to help someone else break the law.
- Enter records you have no right to, or upload anything malicious.
- Try to get into another customer's account or into parts of our systems you have not been given.
- Copy, scrape, reverse engineer or rebuild the service, or use it to build a competing product.
- Resell, sublicense or rent access to other businesses.
- Hammer the service in a way that degrades it for other people.
Automated receipt reading and similar features have fair-use limits so one account cannot swamp the service. If your use is far beyond what a normal trucking business does, we will get in touch before doing anything drastic.
7. The service will change
We are building this. Features will be added, altered and occasionally removed. We will not remove something substantial that you are paying for without notice and a way to get your records out. We may run scheduled maintenance, and we may have unplanned outages; we do not promise any particular level of uptime.
8. What we do not promise
This section matters, so it is in plain language rather than capitals.
The service is provided as it is. We do not warrant that it will be uninterrupted, error-free, or that every calculation will match what your accountant, your broker or a tax authority arrives at. To the fullest extent the law allows, we disclaim the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Nothing in 10-4 Hauler is professional advice. It is not accounting, tax, legal, insurance or regulatory advice, and using it does not replace an accountant, a lawyer or your own compliance checks. Before you file anything, sign anything, or rely on a number to make a decision, check it.
Compliance stays with you. Registration, DOT inspections, insurance, IFTA, IRP, Form 2290, CDLs, medical cards, hours of service — all of it remains your responsibility whether or not the app reminded you, and whether or not a reminder arrived.
Rate checks and warnings are estimates. They are based on your own history and are a prompt to look closer, not a recommendation about which work to take.
Some states do not allow certain disclaimers, so parts of this may not apply to you.
9. Limit on what we owe
To the fullest extent the law allows, we are not liable for lost profits, lost revenue, lost business, lost data, or indirect or consequential losses arising from your use of 10-4 Hauler, even if we were warned they were possible.
Our total liability to you for any claim is limited to the greater of what you paid us in the 12 months before the claim, or $100.
This limit does not apply to anything the law does not let us limit, including our own fraud or wilful misconduct.
10. Ending it
You can stop whenever you like: close your account in the app, and your stored records go with it. Download a backup first.
We can suspend or close an account that breaks these terms, or that puts the service or other customers at risk. Other than for serious abuse, we will warn you first and give you a chance to put it right and to take your records with you. If we close the service down altogether, we will give you at least 60 days' notice and a way to export everything.
11. Settling disagreements
If something goes wrong, email [SUPPORT EMAIL] first. Most things get sorted out that way, and we would rather fix it than argue about it.
These terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules. Any dispute that cannot be settled between us will be brought in the state or federal courts located in South Carolina, and we both agree to those courts hearing it.
12. The rest
These terms, with the Privacy Policy, are the whole agreement between us about 10-4 Hauler. If a court finds part of it unenforceable, the rest still stands. If we do not enforce something straight away, we have not given up the right to. You cannot transfer this agreement to someone else without our say-so; we may transfer it if the business is sold or reorganised.
We may update these terms. The date at the top will change, and for anything significant we will tell you in the app or by email before it takes effect. Carrying on using 10-4 Hauler after that means you accept the new version.
13. Getting in touch
[ENTITY NAME]
[MAILING ADDRESS]
[SUPPORT EMAIL]